To access some features on our site, you’ll need to create an account. Please provide accurate and up-to-date information during registration. If you’re under 18, ensure your parent or guardian reviews our Privacy Policy before proceeding.

You are responsible for keeping your account secure. If you suspect unauthorized activity, contact us immediately.

We may suspend or terminate accounts for activities such as:

• Using multiple accounts to disrupt our services.
• Sending offensive or inappropriate messages.
• Impersonating others or sharing false information.

Gracemedic Sdn Bhd reserves the right to terminate accounts at its discretion.

All content, including text, images, and software, is owned by Gracemedic Sdn Bhd and protected by copyright law. You may only use the site for personal purposes. Unauthorized use, reproduction, or distribution of content is strictly prohibited.

Our site may include links to external websites or resources. While we aim to provide useful links, please note:

• We do not operate or control these third-party websites.
• We are not responsible for the content, accuracy, or availability of these external resources.

Accessing these websites is at your own risk, and their terms and privacy policies will apply.

To place an order, you must meet the following requirements:

• Be at least 18 years old.
• Use a valid payment method (credit/debit card, PayPal, or cash on delivery, where applicable).
• Provide accurate personal and payment details (e.g., name, email, phone number).

By placing an order, you authorize us to process your payment securely and to conduct anti-fraud checks where necessary. Orders are subject to stock availability, and items in your shopping cart are not reserved until payment is confirmed.

We strive to ensure all product descriptions and images on our site are as accurate as possible. However, we cannot guarantee that all information is error-free.
If you receive a product that does not match its description, please refer to our Returns Policy for assistance.

• Prices displayed on our site are in Malaysia Ringgit (MYR).
• We make every effort to ensure accurate pricing, but errors may occur. In such cases, we will notify you and give you the option to reconfirm or cancel your order.
• For international orders, your bank or card issuer will calculate the final price based on the exchange rate at the time of the transaction.

We accept the following payment methods:

• Visa, MasterCard, and PayPal.
• Cash on delivery (where available).

All payment details are encrypted and securely processed. Please ensure the payment method you use is authorized and belongs to you. Gracemedic Sdn Bhd is not liable for any delays or issues caused by payment authorization failures.

After placing your order:

1. You’ll receive an email acknowledging your order.
2. Once your order is dispatched, we’ll send you a confirmation email.

Note: Your order is only confirmed when you receive the dispatch email. If an issue arises, such as stock unavailability or payment authorization failure, our team will contact you to resolve it.

We are committed to providing the best service possible. If you have any complaints or feedback regarding your order or experience, please contact our Customer Service Team.
For intellectual property concerns, please follow our complaints procedure listed under the Contact Us section of the website.